ITIL 4 SLM
ITIL 4 Practitioner: Service Level Management
Slm Targets MathEnglish
Exam overviewPractice session
A service is agreed to be 'available' during business hours of 9am-5pm Monday-Friday (40 hours per week). During one week it was unavailable for 2 hours within business hours. What is the in-hours availability percentage?
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