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1.1 Agentforce Specialist (AI-201) Exam Facts & Spring '26 Blueprint

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Salesforce Certified Agentforce Specialist Exam

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1 Chapter 1: Exam Overview & How Agentforce Agents Work

1.1 Agentforce Specialist (AI-201) Exam Facts & Spring '26 Blueprint 1.2 How an Agent Works & the Building Blocks of Agent Script 1.3 Hybrid Reasoning: Agent Script in Canvas View and Script View

2 Chapter 2: Deterministic Control, Topics (Subagents) & Actions

2.1 Deterministic Behavior: Filters, Variables & Template Expressions 2.2 Standard and Custom Topics (Subagents) 2.3 Standard and Custom Agent Actions

3 Chapter 3: Agent Types, Security Context, Channels & Agent API

3.1 When to Use an Employee Agent or a Service Agent 3.2 Security Context: Who the Agent Runs As and How It Affects Actions 3.3 Connecting Agents to Channels: Digital Experiences, Email, Voice & Slack 3.4 When to Use the Agent API

4 Chapter 4: Prompt Builder Fundamentals

4.1 When to Use Prompt Builder 4.2 Access Controls Governing Prompt Templates 4.3 Prompt Template Types: Field Generation, Flex & More 4.4 Creating, Activating & Executing Prompt Templates

5 Chapter 5: Grounding, Prompt Best Practices, Trust Layer & Model Access

5.1 Choosing the Right Grounding Technique 5.2 Best Practices for Writing Effective Prompts 5.3 Einstein Trust Layer Security and Privacy Features 5.4 Managing and Preventing Access to Specific Models

6 Chapter 6: Data 360 Fundamentals for Agentforce

6.1 Agentforce Data Library: Types and Concepts 6.2 Chunking: Breaking Content Into Retrievable Units 6.3 Indexing and Search Types: Vector, Hybrid & Keyword 6.4 Retrievers: Individual, Ensemble & Filtered Retrieval

7 Chapter 7: Testing Agents with Testing Center

7.1 Testing an Agent with Testing Center 7.2 How Testing Center Evaluations Work

8 Chapter 8: Deploying Agents and Prompt Templates

8.1 Deploying an Agent from Sandbox to Production 8.2 Deploying Prompt Templates from Sandbox to Production

9 Chapter 9: Governance and Observability

9.1 Managing and Monitoring Agents 9.2 Agent Analytics and Agent Optimization

10 Chapter 10: Multi-Agent Orchestration, MCP & A2A

10.1 When a Multi-Agent Architecture Is Appropriate 10.2 Open Multi-Agent Protocols: MCP and A2A

1.1 Agentforce Specialist (AI-201) Exam Facts & Spring '26 Blueprint

Key Takeaways Explain This Topic AI

The Agentforce Specialist exam has 60 scored multiple-choice questions plus up to five unscored questions and a 105-minute time limit.

Salesforce's current exam guide sets the passing score at 72% and lists the exam version as the Spring '26 release.

The registration fee is USD 200 and the retake fee is USD 100, plus applicable taxes, with no prerequisite certification.

AI Agents is the largest domain at 35%, followed by Prompt Engineering and Data 360 Fundamentals at 20% each.

Testing, Deployment, and Maintenance and Governance and Observability are 10% each; Multi-Agent Orchestration is 5%.

Last updated: September 2026

1.1 Agentforce Specialist (AI-201) Exam Facts & Spring '26 Blueprint

Quick Answer: The Salesforce Certified Agentforce Specialist exam (listed on Trailhead Academy as AI-201 ) has 60 scored multiple-choice questions plus up to 5 unscored questions , a 105-minute time limit, and a 72% passing score . Salesforce's current exam guide lists the Spring '26 release and six domains: AI Agents (35%), Prompt Engineering (20%), Data 360 Fundamentals (20%), Testing, Deployment, and Maintenance (10%), Governance and Observability (10%), and Multi-Agent Orchestration (5%).

This chapter starts with the facts that shape your study plan. The Agentforce Specialist credential has changed several times: it began as the AI Specialist exam, was renamed for Agentforce, was restructured into a five-domain outline in October 2025, and was restructured again for the Spring '26 release. Many older courses and practice tests still teach the five-domain version, so always check a resource against the current outline before you trust its weights.

Who the Exam Is For

Salesforce describes the credential as being for people who design and implement prompt templates and agents . The target audience is administrators, developers, and architects who configure Prompt Builder for grounding, use Data 360 for retrieval, and manage the development lifecycle of agents from testing to production.

A typical successful candidate has about one year of experience with Salesforce platform configuration and standard objects, including Data 360, plus hands-on work in:

  • Agentforce Builder – building agents, subagents (formerly called topics), actions, and instructions
  • Prompt Builder – creating, grounding, and activating prompt templates
  • Testing Center – running batch tests before deployment
  • Sandbox-to-production deployment of agents and templates

The exam guide also lists what candidates are not expected to know: fine-tuning large language models (LLMs), coding basics in Apex or Python, external AI tools, transformer architecture, return-on-investment or white-space calculations, and product experience with Marketing Cloud, Heroku, Agentforce Commerce, MuleSoft, Tableau, Slack, Quip, or Industry solutions. If a practice question needs deep Apex syntax or transformer math, it is testing something outside the official scope.

Current Exam Logistics

  • Item Current value (Salesforce exam guide and Trailhead Academy)
  • Scored questions 60 multiple-choice questions
  • Unscored questions Up to 5, mixed in randomly; they don't affect your result
  • Time limit 105 minutes
  • Passing score 72%
  • Exam version Spring '26 release
  • Registration fee USD 200 plus applicable taxes (JPY 30,000)
  • Retake fee USD 100 plus applicable taxes
  • Delivery Proctored onsite at a testing center or online proctored
  • References allowed None, hard-copy or online
  • Prerequisite None
  • Recommended (not required) Salesforce Certified Platform Administrator and Platform App Builder
  • Maintenance Complete the Agentforce Specialist maintenance module on Trailhead once a year

Registration runs through Trailhead Academy , and Salesforce exams have been delivered by Pearson VUE since the certification experience moved from Webassessor in July 2025. Older blog posts that mention Kryterion or Webassessor describe the retired process.

Salesforce publishes a percentage, not a raw cutoff. If all 60 scored items carry equal weight, 72% works out to 44 correct answers because 43 correct is only 71.7%. Treat that as a planning estimate, not an official number.

The Spring '26 Exam Outline

  • Domain Weight Objectives Approx. scored items*
  • AI Agents 35% 8 ~21
  • Prompt Engineering 20% 8 ~12
  • Data 360 Fundamentals 20% 2 ~12
  • Testing, Deployment, and Maintenance 10% 4 ~6
  • Governance and Observability 10% 2 ~6
  • Multi-Agent Orchestration 5% 2 ~3

*Approximate counts are 60 × the domain weight. Salesforce doesn't publish per-domain item counts.

Three changes from the October 2025 outline matter most:

Agent Script and hybrid reasoning are now tested. The AI Agents domain asks how an agent works, the building blocks of Agent Script, and how Agent Script appears in Canvas view and Script view .

The Einstein Trust Layer and model access moved into Prompt Engineering. Expect questions on Trust Layer privacy features and on preventing specific models from being used.

The lifecycle domain split in two. Testing and deployment (including prompt template deployment) is one 10% domain, and monitoring, agent analytics, and agent optimization form a separate 10% domain.

Loading diagram... Spring '26 Agentforce Specialist domain map

Terminology You Will See in Current Salesforce Docs

Salesforce renames things quickly, and exam questions and product documentation don't always use the same label at the same time.

Current term Older term you may still see What to remember

Subagent Topic Renamed in April 2026 with no change in functionality. The Spring '26 exam guide still says "topics."

Data 360 Data Cloud Same platform; some Setup pages and permission sets still say Data Cloud.

AI Models Einstein Studio Where retrievers and model configurations are managed.

Enhanced Chat v1 Messaging for In-App and Web (MIAW) Enhanced Chat v2 is the newer interface.

Agentforce Builder (new) Agent Builder / legacy Agentforce Builder The new builder, GA in Spring '26, writes Agent Script. Starting the week of July 13, 2026, you can't create new agents in the legacy builder.

Agentforce Employee agent Agentforce (Default) Agentforce (Default) stopped receiving new features on June 17, 2025.

Building a Study Plan From the Weights

Spend about a third of your time on AI Agents. Build at least one Service agent and one Employee agent. Write Agent Script with filters, variables, conditional logic, and transitions, and connect an agent to a channel.

Split Prompt Engineering and Data 360 evenly. Create field generation and flex templates, ground them with records, flows, and retrievers, and build a Data Library so you can see the search index and retriever it creates.

Don't skip the 10% domains. Testing Center scorers, deployment gotchas, and the observability toolchain produce precise, memorizable questions.

Finish with Multi-Agent Orchestration. It's only about three questions, but the terms (orchestrator agent, handoff mode, supervisor mode, MCP, A2A) are easy points if you learn them.

The rest of this guide follows those domains in order, with one section per official objective and extra sections where an objective covers several separate skills.