Study guide
Salesforce Business Analyst study guide
Read a lesson, then practice the ideas you want to remember.
Lessons
- As-Is vs. To-Be Analysis & Inefficiency Iden
- Process Documentation Governance & Version-C
- Process Scoping & Hierarchical Decomposition
- Process Flow Standards: BPMN Basics, Swimlan
- Current State Analysis & Existing System Eva
- Discovery Elicitation: Contextual Inquiry, S
- Aligning Business Strategy, Goals, Initiativ
- Post-Go-Live Support, Hypercare & Feedback L
- End-User Training, Enablement & Go-Live Read
- Value Realization: Tracking Adoption, KPIs,
- The Salesforce Business Analyst Role Across
- Exam Structure, Blueprint & Certification Lo
- Core Salesforce Platform Capabilities for Bu
- Distinguishing Scope, Requirements, and User
- Elicitation Techniques: Interviews, Surveys,
- Requirements Classification: Business, Stake
- Managing Requirements, Change Control & Prev
- Requirements Prioritization: MoSCoW, Kano &
- Requirements Traceability Matrix from Object
- Change Management & Organizational Alignment
- Communication Plans & Multi-Level Status Rep
- Managing Competing Priorities & Building Sta
- Planning & Facilitating Discovery Workshops
- RACI Matrices & Project Governance Roles
- Stakeholder Identification, Personas & Trust
- Guiding UAT Execution, Defect Triage & Busin
- Test Scenarios, Test Scripts & Sandbox Envir
- UAT Strategy, Test Planning & Entry/Exit Cri
- Decomposing Complex Epics into Manageable St
- The INVEST Framework for High-Quality User S
- User Story Anatomy: Role, Action, Benefit &
- Acceptance Criteria vs. Definition of Done v
- Acceptance Criteria & Given-When-Then Format
- Story Mapping, Backlog Refinement & Agile Es