PE Industrial

Practice session

A PE Industrial engineer builds a House of Quality (QFD) for a kitting-cell improvement project. Customer requirements and weights are changeover speed (5), pick accuracy (4), and training time (3). Using the 9-3-1 relationship scale, the relationship scores for those three requirements are: Color-coded totes (9, 9, 1), Digital work instructions (3, 9, 3), and Programmable torque tools (9, 1, 1). Which technical characteristic has the highest weighted importance score?

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